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Salesforce TVB-201 Exam Syllabus Topics:

Topic 1
  • Create a Process for Support Cases
  • Data Management & Reporting
Topic 2
  • Chatter Administration
  • Service Cloud Essentials
Topic 3
  • Knowledge Basics for LEX
  • Formulas & Validation
Topic 4
  • Which Automation Tool is Right
  • Salesforce User Basics
Topic 5
  • Quick Start Process Project
  • Accounts and Contacts
Topic 6
  • Sales Cloud Einstein
  • Lightning App Builder
  • Service Cloud Basics
Topic 7
  • Salesforce Platform Basics
  • Company-Wide Org Settings

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Salesforce Trailhead Virtual Bootcamp for New Admins Sample Questions (Q71-Q76):


When users log in to Salesforce via the user interface, which two settings does the system check for authentication?

Choose 2 answers

  • A. The user's profile login hours restrictions
  • B. The user's Two-Factor Authentication for User Interface Logins permission
  • C. The role IP address restrictions
  • D. The user's Two-Factor Authentication for API Logins permission

Answer: C,D


Ursa Major Solar needs a case to be automatically created.

Which three features can an administrator use to accomplish this goal? Choose 3 answers

  • A. Web-to-case
  • B. SMS-to-case
  • C. Process Builder
  • D. Email-to-case
  • E. Lightning for Outlook

Answer: A,C,D


Clod Kicks has the organization wide defaults for Opportunity set to private.

which two features should the administrator use to open up access to Opportunity records for sales

users working on collaborative deals?

Choose 2 answers

  • A. Role hierarchy
  • B. Sharing set
  • C. Profiles
  • D. Sharing rules

Answer: A,D


AW Computing has added a new custom text field called Market Segment on the Lead object. When a Lead is converted, the new field is not getting copied to the Account record.

What should the administrator do to ensure the Market Segment field from a Lead is copied to the converted Account record in routine?

  • A. Ensure Account has a field that has the exact same name as the new Lead field.
  • B. Write a record-triggered flow to copy the custom field from Lead to Account.
  • C. Ensure the Market Segment field on the Lead is mapped to right field on Account.
  • D. Write a Validation Rule to ensure the Account has a value in that field.

Answer: B


Ursa Major Solar has an existing process for their solar panel Opportunities that include the following stages:

* Prospecting

* Value Proposition

* Negotiation/Review

* Closed Won

* Closed Lost

The want to implement a new process for their battery Opportunities using the following stages:

* Qualification

* Value Prospection

* Negotiation/Review

* Closed Won

* Closed Lost

What should the administrator configure to implement these changes?

  • A. Update the existing Opportunity sales process to includes qualification as a valid stage.
  • B. Edit the stage field on Opportunity and activate qualification as a value.
  • C. Create a new sales process that includes the relevant stages and assign it to the new battery record type on opportunity.
  • D. Create a new battery record type on Opportunity and add the appropriate values to the stage picklist.

Answer: C



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